Voluntary Support

know the law

Trustee Fundraising Responsibilities

The main duty of trustees is to advance the purposes of the charity and to always act in the charity’s best interest.

Trustees take ultimate responsibility for the fundraising activities of their charity, even when they have delegated these roles. They are responsible for ensuring the charity is compliant with the law, ensuring agreements with third party fundraisers are in place and that the relevant licenses/permissions are in place. The way charitable institutions and third-party fundraisers ask for support affects people’s trust and confidence in fundraising.

The Code of Practice from the Fundraising Regulator sets out the behaviour expected from all fundraisers. It includes treating people fairly and with respect, explaining your cause in a way which does not mislead people, and being sensitive to people who may be in vulnerable circumstances.


As the regulator of charities in England and Wales, the Charity Commission expects charities that fundraise to do so in a way which protects their charity’s reputation and encourages public trust and confidence in their charity. Trustees face challenges in getting fundraising right and the guidance from the Charity Commission is essential reading to support them in their responsibilities.



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Recruiting New Trustees

There are currently more than 800K trustees in the UK, volunteering across range of small and large charities.  With 90K trustees vacancies and 74% of charities saying they find it difficult to recruit what are your advertising options?

Getting on Board

Trustee Finder

Reach Volunteering

NCVO and Trustees Unlimited

Honorary Treasurers Forum

Use your social media, website and e newsletters – post your role on Twitter and use @TrusteeshipM

Use your assets and connections – trustees and supporters may work for major companies, or belong to professional networks where they can promote your organisation and role.

We can post your role on our Voluntary Support North Surrey volunteer role database


NAVCA have a great resource with information and best practice to get your recruitment started – download the PDF here

If you need more guidance please get in contact with alison@voluntarysupport.org.uk

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Befriending is Not Just a Cup of Tea

There are an estimated 9 million people in the UK who say they are lonely.

These past months have been tough for everyone, but for those living on their own it can be unbearable at times. Doesn’t everyone like a chat?

Befriending up and down the UK has created thousands of new friendships, and many people say their calls are the highlight of their week.

The NHS has online guidance on combatting loneliness at any age https://www.nhs.uk/oneyou/every-mind-matters/coping-loneliness-during-coronavirus-outbreak/

If you or someone you know could do with more conversation in their lives, there are number of organisations with befrienders that you can access because a good chat means the world:

SH Age Concern               https://www.sh-ac.org.uk/services/

Independent Age              https://www.independentage.org/get-support/receive-regular-phone-calls

Re-engage                          https://www.reengage.org.uk/join-a-group/

Crossroads                         https://crossroadscaresurrey.org.uk/company-and-companionship/

Age UK Surrey                  https://www.ageuk.org.uk/surrey/our-services/befriending-service/

Time2Talk                         https://voluntarysupport.org.uk/volunteering/time-to-talk/

The Silverline                    https://www.thesilverline.org.uk/what-we-do/telephone-friendship-service/

You may want to volunteer as a befriender and we can help you do that too – email alison@voluntarysupport.org.uk

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Open for Business

Many of our local charities have a new ‘normal’ – adapting their existing services so they can be accessed virtually and creating new online services for their users.

It may look different, but they are still there to help and still able to offer support to our community.

We’ve been talking to local charities who are ‘open for business’ and finding out how they have changed and adapted. Take a look at what the Runnymede, Spelthorne and Surrey Heath groups are doing.

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Connected Communities are Making a Difference

COVID brought many communities together – Lightwater is building on the successful COVID response by creating a new community organisation. Three voluntary groups in the village have joined together to create ‘Lightwater Connected’, an umbrella organisation coordinating the activities of Lightwater Care, LIVE and the Lightwater Resilience Plan LRP.

During lockdown 300 volunteers in Lightwater handled over 1000 calls for assistance and this joined up approach to community has resulted in a new, larger organisation, which shares volunteers, funding, modern technology and ideas. Lightwater Care has restarted driving duties again, the LIVE signposting centre has reopened for business. The new service will operate 5 mornings a week, manned by 2 duty officers, and will eventually not just take bookings for drivers, shopping trips and prescription collections, but pull together all the LRP and LIVE volunteers into a village-wide befriending and communication network, taking its lead from the successful operation of LRP during the Covid emergency. It will also eventually make LIVE available 5 days a week, rather than just Saturdays.

Lightwater Connected is a volunteer network ready for any future emergency and really making a difference to their community.

07933 123256 lightwaterhelp@gmail.com  www.lightwaterconnected.org.uk

Our job is to help grow local voluntary organisations so if your North Surrey community group needs support or has a pandemic evolution story you’d like to share – we’d love to hear from you.



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Flu Vaccination Volunteers Make a Difference

Volunteers really do make a difference. This year we’ve been involved in the recruitment and scheduling of over 50 volunteer marshals at the outdoor flu vaccinations in Surrey Heath.
It has been an amazing success so far with happy volunteers:
“You are all such a delight to work for, so very easy to be willing and positive with special NHS staff 😊”
 happy patients:
“We had our flu vaccines at the Blackbushe Airfield drive though today. We booked via the surgery and have nothing but praise for the process. The stewards gave clear instructions and were very cheerful and chatty despite the ghastly weather. I hope this amazing service is available next year.”
 and happy NHS:
“The volunteers are proving to be positively AMAZING! The ones I’ve met so far have all been wonderfully friendly, super willing, and fabulous at supporting the site and delivering their role responsibilities! I really could not be more pleased and impressed.”
 We couldn’t be more proud of the wonderful volunteer marshals and of our own staff who worked hard to recruit and organise them.
be the heart of your community

Home Volunteering for Make a Difference Week

‘We can’t help everyone – but everyone can help someone’

Lots of us are working from home and many volunteering opportunities have gone digital too.

Home volunteering options are usually bite-sized activities, often a one-off  with no strings attached, allowing you to give your time in short, meaningful bursts.

In a time when activities outside the home are limited and charities need your support, volunteering from home is important and rewarding.

We want your home volunteering to be accessible, achievable and flexible so here is a selection of ideas to get you started:

Share Social Media get involved and support a local charity by sharing and retweeting their social media posts and help them to reach new audiences and help more people. We can help you connect -contact info@voluntarysupport.org.uk for more information

Telephone Befrienders to a lonely, vulnerable or elderly resident in your local area – contact info@voluntarysupport.org.uk for more information

Write a Card or Letter to a lonely, vulnerable or elderly resident in your local area – contact info@voluntarysupport.org.uk for more information

Shout https://giveusashout.org/ crisis volunteer for free 24/7 text messaging platform for people in a mental health crisis

Zooniverse www.zooniverse.orgis the world’s largest and most popular platform for people-powered research. More than a million volunteers around the world assist professional researchers.

Be my Eyes  www.bemyeyes.com app for sighted individuals to lend their eyes to blind or partially sighted individuals carry out everyday tasks

Adopt a Grandparent https://chdliving.co.uk/adopt-grandparent pairing the lovely residents in CHD care homes with people in the community who want to help combat loneliness.

Citizens Advice Remote Roles https://www.citizensadvice.org.uk/about-us/support-us/volunteering/about-volunteering-with-citizens-advice/remote-volunteering give advice and information remotely from wherever you are in England and Wales

Brightside www.brightside.org.uk helping young people through digital mentoring

Postpals www.postpals.co.uk  send a card, email or small gift to a sick child

RSPB www.rspb.org.uk/get-involved/activities/give-nature-a-home-in-your-garden/ help nature and your local wildlife with six tailored activities.

Forest Research www.forestresearch.gov.uk/research/i-tree-eco/urbancanopycover/ help build an urban canopy cover map for Britain

Missing Maps www.missingmaps.org uses remote volunteers to digitally connect and map the most vulnerable places in the developing world to allow services to better respond to crises

There are lots more options and we’re happy to help you.


Top Tips on Organising a Virtual Event

The biggest barrier to participation in a virtual fundraising event are the mechanics of how to get involved.
Here are our 4 top tips on how to organise a virtual event and make it easy for your supporters:
1. Have simple instructions and a central place to sign up and get information. Ideally, a page on your website dedicated to the event and using a tool like Eventbrite.
2. One of the best things about fundraising events is being with people who support the same cause as you. Help participants interact with one another on social media by creating event hashtags and by posting supporter stories on your website event page.
3. Create a fundraising toolkit for your participants, including things like graphics, ideas for social posts or emails, and tips for setting up a personal fundraising page.
4. The biggest benefit of taking your event online is that your fundraiser can last all year. Rather than having one set date for the event, supporters can now sign up to do a virtual walk anytime, making this one-off fundraising opportunity work all year-round.

Enterprise at the Swan Sanctuary

The 6 strong team from Enterprise in Egham didn’t swan around when they spent a day volunteering at the Swan Sanctuary, Shepperton.

They brushed, sanded and painted the main barn windows and fascia in the Autumn sunshine.

Steve, the Sanctuary Manager was delighted with the results and thanked them all for their hard work. The Swan Sanctuary, Shepperton is a wildlife hospital dedicated to the treatment, care and rehabilitation of swans and wildfowl. As well as caring for the birds, they provide training for organisations who may find themselves faced with wildfowl casualties and educate groups of all ages in the work done by the Swan Sanctuary

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DATE: 7 October 2020

Changes to Amigo – volunteer buddying project provided by Voluntary Support North Surrey

Amigo, launched in June 2017 by Voluntary Support North Surrey and funded by Catalyst, has been providing volunteer buddying support for people with mental ill health in Runnymede, Spelthorne, Surrey Heath, West Elmbridge and Woking as part of Community Connections.

The impact and ongoing nature of COVID-19 has resulted in a need to re-examine the assistance provided by Amigo. The existing model of integrating clients into the community with the assistance of volunteers has been challenging in the face of lockdown and continued social distancing. We now have an opportunity to reconsider how best to help people with poor mental health re-integrate into activities and the wider community during this time.

After consultation, Catalyst Community Connections will work directly with people to support their mental health and wellbeing in the North West Surrey area. Current Amigo clients can access support from Catalyst who currently offer 1-1 telephone support and some groups and activities online:

Central number 01483 590150

Surrey Heath 01483 415950

North West Surrey 01784 440378

For more information regarding Catalyst Community Connections, please contact:

Catalyst Community Connections North West: 01784 440378 / SMS Text 07919 541424



Catalyst Communications enquiries: Jane de la Rosa 07876 782 681


Voluntary Support North Surrey enquiries: Suzie Tobin 01932 571122



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