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Citizens Advice Mole Valley (CSVA)
You will be providing an effective and efficient generalist advice service to the public within the aims, policies and principles of the Citizens Advice service.
Citizens Advice Mole Valley, formerly known as Leatherhead and Dorking Citizens Advice Bureau (CAB) has offered a free, confidential, impartial advice and support to the people of Mole Valley for some 85 years.
In 2023-24 we provided advice and support to over 2000 clients addressing more than 11,000 individual advice issues. We provide advice in person at our drop-in sessions, via email and over the phone, including our Surrey Adviceline service. Our main enquiry areas we provide advice for include housing, benefits, debt, family & relationships and employment. Please see our website for more statistics.
Citizens Advice Mole Valley is fortunate in attracting and retaining high calibre volunteers who work as advisers, receptionists, admin support workers and within research and campaigns work as well as Trustees. Ongoing assessment of the quality of the advice delivered is externally evaluated and continues to be rated as very good. Assessment of leadership and management together with quality of service also continues to be of high quality.
Citizens Advice Mole Valley is under more pressure than ever to ensure we maintain high quality services and a physical presence to support a significant and growing part of the local population who require our services.
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
Use the Citizens Advice Information System to find, interpret and communicate the relevant information.
Research and explore options and implications so that clients can make informed decisions.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Please contact us for further information.
Start Date: 02/12/2024
End Date: 01/12/2025
| Slot | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Morning | Yes | Yes | Yes | Yes | Yes | No | No |
| Afternoon | Yes | Yes | Yes | Yes | No | No | No |
| Evening | No | No | No | No | No | No | No |
Volunteer advisers are asked to offer 6 hours per week. Usually, this would be 6 hours on the same day between 10am and 4pm. Or, the hours can be split between a 3 hour morning or afternoon session one day, and another 3 hour morning or afternoon session another day.
Citizens Advice Mole Valley
Lyons Court
DORKING
Surrey
RH4 1AB
Citizens Advice Mole Valley - Leatherhead Office
The Georgian House, Swan Mews
Swan Mews
Leatherhead
Surrey
KT22 8AE
Skillway (part of the Warehouse Christian Trust)
White Lodge (RM)
Surrey Heath Age Concern (SHAC)
Sense (CSVA)
Surrey Heath Neighbourhood Watch (VSNS)
Find out about local volunteering opportunities and keep up to date with local events & fundraising news by subscribing to one of our bulletins.
Submit a quick enquiry to express your interest in this opportunity.