Emergency Department support

Part of a dedicated team of volunteers offering support to staff and non-medical assistance to patients accessing emergency service

• Keeping patients up to date with developments concerning their wait
• Helping patients to understand how the department works
• Helping patients contact relatives/friends/carers and explaining how to get to ED
• Helping visitors to find their family member or friend if they have been admitted
• Serving refreshments via hydration trolley
• Escorting patients to other departments/wards
• Arranging Taxis for patients
• Running errands to other wards or departments
• Spending time with patients who are on their own
• Keep all information given or discussed within the hospital confidential
• Attend relevant training sessions provided by your department
• Demonstrate the Frimley Health trust values in your actions and behaviours

What skills do I need?

• Good listening and communication skills are essential.
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgmental approach
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
• Willingness to work without direct supervision
• Reliable/dependable/flexible
• Smart, clean, tidy, of modest appearance. Volunteers must wear their volunteer t-shirts and their ID badge at all times. You must be bare below the elbow to promote public confidence and allow effective hand hygiene.