Helpline Volunteer (VSNS)

Surrey Drug & Alcohol Care (VSNS)

Interests

  • Substance Misuse and Addiction

Activities

  • Advice and Information

Be a Voice of Support – Helpline Volunteer from Home

Surrey Drug & Alcohol Care is seeking caring and empathetic individuals to join our team of Helpline Volunteers. Help us provide a 24-hour confidential support line for people across Surrey facing mild to moderate mental health or drug/alcohol issues.

There are no minimum qualifications required, and volunteers come from a wide range of backgrounds. You’ll volunteer from your own home for just 5+ hours per fortnight, with no cost to you. Full induction training is provided via Zoom, ensuring you're well-prepared before starting.

If you have good listening and self-management skills, and the ability to offer empathy and support, we’d love to hear from you.

What skills do I need?

  • excellent listening skills
  • self management skills
  • ability to empathise with callers
  • knowledge of substance misuse and mental health issues is helpful but not essential as training is provided

Interests

  • Substance Misuse and Addiction

Activities

  • Advice and Information

Details

  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Volunteers covered by insurance

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

24-hour rota system 7/7 working with availability of volunteer on a fortnightly basis. Shifts five hours - 8am - 11pm; 11pm - 8 am; 8am night shift

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