Macmillan support

FRIMLEY PARK

Assist the Macmillan Cancer Centre staff team in a range of tasks; from distributing literature to information stands around the hospital to preparing information packs for patients and families. You may be asked to make or receive calls to patients or families related to Macmillan Services (not to clinical work). You may undertake administrative tasks in the Cancer centre to ensure the smooth running of its services.

• You will:
• Welcome visitors and put them at their ease
• Help visitors to find what they are looking for
• Provide the opportunity for visitors to talk about their feelings, listen to their concerns and refer appropriately but will NOT involve the provision of any clinical advice or counselling services 
• Answer the telephone
• Help with administrative duties – eg photocopying
• Help with maintaining stock levels
• Help to promote the Information Centre
• Helping maintain records of user data
• Smart, clean, tidy, of modest appearance. Volunteers must wear their volunteer t-shirts and their ID badge at all times.

What skills do I need?

• Good listening and communication skills are essential.
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgmental approach
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
• Willingness to work without direct supervision
• Reliable / dependable / flexible