Support Volunteer (Shop)

The Old Moat Garden Centre is part of the Mental Health Charity Waythrough, providing support to local people experiencing mental ill health with the aim to improve their confidence and skills in a work environment.

BRIEF PURPOSE:

The Garden Centre Volunteer (Shop) roles primary focus is to serve customers in our Garden Centre Gift shop. The role may also include providing training and support to people who are using the wellbeing service as part of their recovery journey.

MAIN TASKS

· Serving customers using a computerised till, handling money and card transactions.

· Stocking up, pricing and displaying plants and garden centre items.

· Checking off new deliveries and scanning in stock.

· Taking care of and watering house plants.

· Answering customer queries or referring customers to someone who can give the necessary information within the centre.

· Keeping the shop area clean and tidy.

· Supporting and encouraging people using our wellbeing service.

· Taking part in relevant training as required.

· Ensuring high standards of tidiness and cleanliness.

· Ensuring Health & Safety regulations and procedures are adhered to (as per the Health and Safety Policy), reporting any issues to a Trainer/Manager.

BENEFITS:

1. Full training in the use of a computerised till and EPOS system.

2. The opportunity to make a valuable contribution to a worthwhile project within the community.

3. Working with a positive and friendly team of people.

4. Full induction in the work of Richmond Fellowship including access to online learning to further develop skills.

5. Team discounts on items across the garden centre and café.

6. Provision of safety boots (if applicable) or funding towards purchase of own boots up to a value of £50.

7. Team Social events including a summer BBQ and Festive meal

What skills do I need?

Whilst the role will primarily be working in a busy shop on a Saturday afternoon, all volunteers must be have the skills to be able to support people using our wellbeing service should this be required.

Suitable skills include being a good listener, being empathetic, an understanding of mental ill health, ability to hold professional boundaries, good customer service, IT skills, being able to use their own initiative and ability to work independently.