Visitor Support Volunteer at Kempton Steam Museum

Kempton Great Engines Trust

Interests

  • No Specific Interest

Activities

  • Advice and Information
  • Retail

Kempton Steam Museum relies entirely on volunteers to look after our unique collection and showcase it to thousands of visitors each year. We are always looking for new volunteers to ensure that the museum can continue to be looked after and enjoyed by all.

Being part of the volunteer team working to preserve, operate and develop this important heritage site is a rewarding and enjoyable experience. There is always much to be done and you don’t need to have an engineering background to volunteer with us.  We need to manage the operation of the museum and constantly improve our exhibits, displays and facilities.  Our historical equipment needs to be curated and preserved and we need to maintain the museum infrastructure. We also need people to help with the organisational, administrative and planning aspects of running a successful commercial operation.

On steaming weekends we need people to help out with the visitor experience, such as delivering guided tours and providing front desk and refreshments support. We also need people to operate the restored triple expansion engine and other display artefacts.

Whether you are volunteering to keep active, to meet new people or to learn new skills, Kempton Steam Museum is a great place to be. Our regular volunteering days are Tuesday, Thursday and Sunday, 10:00 till 16:00. There is no need to commit to any particular day or amount of time – we are just grateful for any time people can give.

We currently need more volunteers to help with:

  • Guided tours;
  • Selling refreshments;
  • Meet & greet;
  • Front desk;
  • Administration;
  • Ticket sales;
  • Merchandise sales;
  • Stewards.

What skills do I need?

We are looking for people who like dealing with the public by answering questions and providing guidance and support to our visitors.

Interests

  • No Specific Interest

Activities

  • Advice and Information
  • Retail

Details

  • Accessibility
    A lift provides access to the main level of the museum.
  • Age restrictions
    Must be aged 18 or over.
  • DBS check required
    The role does not involve supervising or working directly with vulnerable people. The museum does have a documented safeguarding policy in place.
  • Equal Opportunities Policy
    The museum will consider all applications equally. A documented equal opportunities policy is in place.
  • Expenses reimbursed
    The museum will approve payment of any reasonable expenses incurred performing this role.
  • Health and Safety Policy
    The museum has a health and safety policy that will be provided to the successful applicant as part of their induction.
  • Ongoing support
    The museum volunteers will provide ongoing support to the successful applicant.
  • Training provided
    Appropriate training for the successful applicant will be provided if needed.
  • Volunteer induction
    The successful applicant will be provided with a full induction.
  • Volunteer Policy
    The museum has a documented volunteer policy in place.
  • Volunteers covered by insurance
    Insurance is provided through a policy held with Ecclesiastical Insurance Limited.
  • Written role description
    Currently there are no written descriptions for the visitor support roles.

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning No Yes No Yes No No Yes
Afternoon No Yes No Yes No No Yes
Evening No No No No No No No

Availability Details

The museum is open to the public on eight steaming weekends each year and also for static viewing on non-steaming Sundays from April to November. Volunteer work days are Tuesdays, Thursdays and Sundays.

Location

Kempton Park Waterworks
Snakey Lane
Hanworth
Middlesex
TW13 6XH

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