Volunteer Receptionists

We aim to change lives in Mid & East Surrey by offering a range of counselling services aiming to support people in times of difficulty and crisis. We offer five core services:

• Relationship counselling
• Young People’s counselling
• Family counselling
• Sex therapy
• Mediation

All our services are subsidised however we will offer further bursaries or free sessions where finances are a barrier to seeking help. Our aim is to help everyone who needs our support regardless of their financial situation. 

We are looking for a team of volunteer receptionists to support our Epsom and Reigate centres. If you have a warm telephone manner and can offer a calm, compassionate welcome to clients upon arrival, we’d love to hear from you. This role is ideal for someone looking to give back by volunteering with a local charity. Whether you’re considering a return to work and want to gain experience, or you’re interested in a career in counselling and would like a behind-the-scenes view of our services, this could be a great opportunity for you.

The Volunteer Receptionist role

The role will involve answering phone calls, welcoming clients to the centre when they arrive for their appointment and basic administrative tasks.

The main tasks are:

• Welcoming clients
• Answering the telephone
• Taking messages from enquiries
• Leaving handover notes to the rest of the secretarial team
• Basic administrative tasks
• Responsible for locking up the centre
• (Please note that training will be provided).

What skills do I need?

You will need to have good communication and organisation skills.

As a volunteer, you will have the opportunity to gain new skills and gain invaluable work experience.