Wayfinder

FRIMLEY PARK AND HEATHERWOOD

Volunteer Wayfinder ensure people visiting the hospital have the information that they need to access the relevant departments.  They provide a warm greeting and then either show or physically take someone to where they need to go. They are instrumental in providing a welcoming and reassuring service to people who are sometimes anxious and afraid. Volunteers will, therefore, be required to learn about their chosen hospital site in terms of giving directions and wayfinding people to where they need to be. Wayfinders support reception areas and cover key crossroads in the hospitals in order to provide people with this valuable assistance.

Key responsibilities:

• Offer patients and visitors a warm welcome, asking them if they know where to go
• To give directions or to take patients to the area of the hospital that they wish to find
• To provide patients with the information they require about the hospital site
• To contact the hospital buggy service or portering for assisted transport around the site
• Adhere carefully to all infection control protocols, including the wearing of appropriate personal protective equipment as needed

What skills do I need?

• Good listening and communication skills are essential.
• Patience and composure
• Empathy and compassion
• Good level of spoken English
• The ability to work without supervision
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
• Reliable/dependable/flexible