Welcome Team Volunteer (SH)

A warm welcome is so important for our Service Users, visitors, and benefactors. A team of Volunteers is needed to welcome in guests, offer them a warm drink and check their immediate needs for a hot lunch and/or food parcel.
The Welcome Team enable our Case Workers to stay on task, using their specialist skills to support the diverse, complex and immediate needs of Service Users who are in Crisis. The Hope Hub (THH) runs an appointment booking system for Service Users to see our Case Workers or Training and Employment Coaches. However, some people in desperate need do arrive without an appointment. CCTV cameras enable us to see who it is at the door and match visitors with known appointments or staff support.
In and around welcoming duties, Volunteers are needed to pack food parcels and to keep the food and clothes storage areas well organised, and manage any other gifts or donations. This will help our Case Workers and our Service Users enormously.     
We aim to welcome back Volunteer cooks to prepare freshly cooked meals each day, but when that is not possible it will also be the Volunteer’s role to warm through ready cooked meals for Service Users.

Full Role Description: https://thehopehub.org.uk/wp-content/uploads/2022/02/Welcome-Team-Volunteer-Role-Description-01_02_2022.pdf 

What skills do I need?

Have a positive outlook and manner.
• Are able to help without judgement or discrimination.
• Are excellent communicators.
• Have skills in managing some challenging behaviour with the staff support team at hand.
• Are well organised, can prioritise and multi-task.
• Are physically fit enough to undertake bending and lifting of food and clothing packages.
• Will be reliable and committed to the role.    

Essential requirements – The Hope Hub team can help and support with the following:
• A DBS check is required when working directly with vulnerable Service Users.
• A Level 2 Food Safety and Hygiene Certificate is beneficial when working with food. This can be undertaken remotely or with support, over one day or longer as you wish.