Twitter has around 330 million monthly active users – that’s a huge audience for your charity so how can you make it work for you?

We are always looking for new ways to use social media to extend our reach and tell our stories. Twitter is a great platform for attracting an audience quickly, allowing you to publicise volunteer roles and direct donors and supporters to your website. It’s also great for starting conversations and establishing your expertise.

To be successful on Twitter your charity needs to be doing several things in the right way.

Here are a few ideas:

  • Content – Don’t just tweet for the sake of it. To stand out from the Twitter crowd make your posts unique to your organisation and what your audience is interested in. Ask questions to promote engagement and use images/videos that are relevant and will appeal. Make your tweets human by telling your story and the stories of your beneficiaries and volunteers.
  • Who to follow – Follow influencers in your own area such as local government, councillors and other charities (local and national) Note who they follow and the hashtags they use in their tweets.
  • Use Hashtags # to reach a targeted audience. The biggest benefit of using twitter is the ability to put hashtags # in your posts allowing you to broadcast to people interested in specific topics. If you’re not sure which hashtags to include, look at the tags in tweets of other charities or use a tool like ingramer which gives a list of relevant hashtags for keywords/images. Twitter also shows trending hashtags for particular events or awareness days. Be careful to search a hashtag in the twitter search box before using it to avoid embarrassment.
  • Get attention with Mentions @ – When you mention another Twitter account in one of your tweets they’ll get a notification and if your tweet is interesting or beneficial to them they may retweet your post or mention you back.
  • Focus on getting retweeted – 78% of engagement with your tweets will be through retweets so make your tweets ‘retweetable’ by inserting links to posts and articles on your website and to interesting content from other sources. Retweet content from partnership organisations that you respect and value to encourage them to retweet yours.
  • Use Visuals – Images are more impactful than words and also not included in the Twitter word count! Make your Twitter image the correct size 506×253 pixels and use a tool like canva to create a single image with your message. Canva allows you to export your created image in the right size to each of your social media platforms.
  • Use tools to simplify media management – We use Hootsuite to manage our social media outputs but there are others like TweetDeck or Buffer
  • Analyse your twitter performance – Twitter have a great analytics tool that shows your performance over the last 28 days. It gives top tweets, mentions, retweets, new followers and many many more statistics and graphs, but even using the most basic stats will inform your future content and improve your tweeting.

Remember that Twitter is a place to connect and have meaningful conversations. Think about what your audience wants to know, not what you want them to know. Use visuals and humour, even if your cause is serious. If you’d like help with anything social media related please contact us info@voluntarysupport.org.uk and follow us on @volsupportns