Ward Volunteer

Ward Volunteers are part of a dedicated team of volunteers offering support to staff and non-medical assistance to patients.

Key responsibilities:

• Meet and greet patients, relatives and visitors to the ward, providing a friendly welcome
• Be familiar with the ward layout and be a source of information and a ‘friendly face’ to all patients and visitors
• Help patients to complete any forms or questionnaires (where necessary)
• Chat to patients, relatives and visitors and make them feel at ease
• Keep the ward areas tidy and notice boards updated
• Maintain stocks of leaflets and patient information and distribute as necessary
• Actively seek to talk with patients, relatives and visitors
• Read to patients or engage them with quizzes, puzzles or games as appropriate
• Encourage relatives and visitors to use hand gel provided on entering and leaving the ward
• Adhere carefully to all infection control protocols, including the wearing of appropriate personal protective equipment as needed
• Promote a positive image of the hospital, staff and voluntary services
• Be polite, courteous and respectful to others

What skills do I need?

• Good listening and communication skills are essential.
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgmental approach
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
• Willingness to work without direct supervision
• Reliable/dependable/flexible