Support Coaching Volunteer

Support Coaching for those affected by Anti-Social Behaviour (ASB)

A rewarding volunteer opportunity for volunteer coaches

About the Role

At Mediation Surrey, with funding from the Office of the Police and Crime Commissioner, we offer a supportive coaching service for those impacted by Anti-Social Behaviour (ASB) and those facing challenges with their neighbours. Since launching in 2017, our service has grown steadily to meet the increasing demand, and we’re now looking for compassionate, capable volunteers to join us.

How it Works

Our service provides clients with coaching that’s tailored to their needs. After our casework team completes an initial phone assessment to ensure that we are the appropriate service to meet the client’s support needs, coaches typically offer one to three coaching sessions, each lasting around an hour. These sessions are scheduled at times that work for both you and the client, providing the flexibility you need to support them in the best way possible.

Training and Support

We understand the importance of feeling prepared and supported when working with clients affected by ASB and other challenges, so all our volunteer coaches receive comprehensive in-house training before taking on cases. You’ll also have access to peer support groups, two supervision sessions each year, and additional training opportunities throughout the year to help you grow your skills. 

What skills do I need?

We’re seeking volunteers who want to make a difference by volunteering their time and expertise.

Ideally, you will:

• Have experience working with vulnerable adults or in other high-stress situations

• Be skilled at recognising and navigating strong emotions, both at the surface and below

• Encourage clients to create their own solutions while taking ownership of their situation

• Commit to supporting at least 6 clients a year, helping us meet the growing demand and allowing you to build your coaching confidence

• Attend regular supervision sessions and continue your ongoing development with us

If you’re passionate about helping others and want to make a positive impact, we’d love to hear from you.