Business Services Volunteer

• Do you love being organised?! Business Services volunteers are great at keeping things running smoothly. They’re also fab at finding the answer to a whole range of queries and making people feel welcome and valued.

What's Involved?

• Making people feel welcome whether they come into the office or speak to you on the phone
• Helping our Business Support Administrator and Visitor Experience Officer keep on top of the Runnymede property email inbox
• Helping out with administration and routine office tasks like filing and data entry
• Dealing with any enquiries or bookings that come in
• Finding out more about Runnymede, and keeping in touch with the team, so you are able to help answer queries
• Handling sensitive or confidential information – so we will ask you to do to some training around this.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities

We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website

What skills do I need?

• Friendly and keen to help people whether on the phone or in person
• Someone who likes being part of a team
• Well organised, and ideally with good IT skills – we mostly use Microsoft Office package.

All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity