Case Officer

• You will be communicating referrals from health professionals, disabled people, and other individuals to members of your branch.
• You will have an excellent telephone manner being warm, approachable, and confident.
• You must be available to receive and initiate telephone contact with clients and healthcare professionals during normal working hours
• Access to a computer, and the ability to work from home, where the post is based, are essential.
• You must have good IT and organisational skills that include Microsoft Office, the internet and email. Some online database experience would be useful but the ability to pick up this new technology is necessary.
• You will be required to attend bimonthly branch meetings in the local area.
• This is a voluntary role, but any out-of-pocket expenses will be refunded.

Typical Duties Summary:

• Keeping client records secure and up to date in line with GDPR

• Participate in case discussions at branch meetings.

• Dissemination of data

• Answering enquiries by telephone or email

 • Communication with branch members We can support you to develop the skills you need for this role, including an induction into all the areas outlined. You will have the opportunity to discuss your role and any additional needs with us.

Other Essentials

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Committed to our values • Enjoy working as part of a team

• Willing to develop skills and experience • Undertake a DBS check

What skills do I need?

Remap Central Office will make the necessary arrangements for a DBS check.  Must be 18+.