Beneficiary Services Volunteer

Informal coffee ‘meet and greet’ for interested volunteers from 10 am to 11:30 am on Thursday the 26th October at the Caballo Lounge in Epsom. This is an opportunity to meet a couple of members of the office team and get to know a bit about the organisation and the role.

About Look Good Feel Better  

Look Good Feel Better (LGFB) is a national cancer support charity delivering services in hospitals, cancer care centres and luxury spas and hotels in local communities across the UK. Services include face-to-face and online group sessions; video tutorials; online guides and information. Our services help enable people to face cancer with confidence, to regain their sense of normality, to make friends and most of all to look good and feel better. Since our launch in 1994, we have provided support to over 200,000 people and next year will be our 30th Anniversary year. 

About the role:  

Supporting the Programme Services department, this role is key to building relationships with our patient beneficiaries to ensure that we provide them with the support they need and to qualify potential new volunteers when they apply to support Look Good Feel Better.  This role uses personal judgement and you will receive a daily call list of who needs contacting to provide advice for and solve problems. You will need to be able to quickly and accurately analyse situations and provide accurate and effective advice on sensitive situations. 

What skills do I need?

Key Responsibilities:  

• Contact new beneficiary enquiries, describe the services the charity offers and book on to appropriate workshops and classes. We receive approx. 130 enquiries per week.
• Contact new volunteers to check their background experience, describing the work of the charity, setting up their online training and booking them to observe a workshop once completed. We receive approx. 30 enquiries per week. 

 Essential Skills: 

• IT literate (Excel, Outlook, Databases) 

• Warm telephone manner 

• Able to hold sensitive and difficult conversations with potential beneficiaries who have received a cancer diagnosis.   

• Ability to deal with information in a confidential and sensitive manner 

 Personal Attributes:  

• Kind, empathetic, friendly, patient and positive 

  Would suit someone who: 

  • Has a HR or admin background 

  • Mental Health First Aid training is desirable but not essential 

  • Is not allergic to dogs as we have them in the office regularly

    
    

    What you’ll get from us: 

  • Full training  

  • Friendly office environment 

  • Tea/coffee snacks 

  • Access to computer equipment  

  • Reward and recognition scheme 

  • The warm and fuzzy feeling, of knowing you’re doing something amazing for people living with cancer 

    
    

    Hours of Work: Flexible; 6 hours per week between 9 am–5 pm Monday – Friday.  

     

    Location: Epsom, Surrey. Please note: our office is on the 2nd floor with no lift  

     

    Responsible for:  

    Coordinating enquiries from patient beneficiaries and new volunteers.