Emergency Department Volunteer

Volunteers play a vital role in improving the patient experience whilst at East Surrey Hospital. Emergency department volunteers assist staff in our busy ED, providing an invaluable service for patients and visitors.

Purpose:

To ensure patients and visitors are made welcome in the Emergency Department. Carry out general duties under the supervision of staff as detailed below.

Volunteer Role:

• Interact with patients, make refreshments and ensure patients are comfortable
• Collect notes and files from other departments as required
• Assist nursing staff with their duties
• General tidying and cleaning tasks
• Ensure storeroom/sluice areas are kept clean
• Restock information leaflets
• Keep equipment and computers clean if required

Volunteer Responsibilities:

• Sign in/out at the East entrance
• To inform the volunteer manager should there be a long term period of absence/holiday or in the event that the volunteer wishes to end their role.
• To at all times maintain patient confidentiality and adhere to the trusts vision and values
• To undertake MaST training as required by the trust

What skills do I need?

• Good communication, patient and helpful attitude
• May involve movement around the hospital so a level of physical fitness is required although all reasonable adjustments will be made.