Receptionist Volunteer

Established in 2006, Merstham Community Facility Trust (MCFT) is a charity that aims to support, connect, and empower the local community. We work with the public and other organisations in a common effort to improve social welfare, health, education, employment and the general quality of life of members of the local community. Based in the vibrant Merstham Hub, MCFT provides a safe, accessible space for individuals to receive inclusive access to provisions and opportunities.

About the role:

We are looking for volunteers to cover our reception, welcome and support users of the Hub.
As the first point of contact, this is a pivotal volunteering role in supporting our staff. Activities at the Hub varies which unfortunately means you might have a lot of downtime during your shift.

Activities includes:

• Greeting users and directing them to the appropriate department.
• Signposting users and providing information on our services and projects.
• Answering the phone.
• Monitoring the inbox of the MCFT
• General admin duties to support staff when needed.

What’s in it for you:

• A sense of purpose - Pride in helping others while making a difference.
• Friendships - Supporting and being part of the community.
• Confidence, self-esteem, self-worth, and mental health improvement.
• Upskilling – Beneficial in your day to day including your (future) paid work.
• Gratitude - Feeling appreciated, thanked, and grounded.

What skills do I need?

The ideal candidate will have:

• good people skills and be a good listener,
• excellent multitasking skills,
• a positive attitude and is reliable.